同一張單購物滿HKD$300即時免運費 FREE SHIPPING on Any Purchase Over HKD$300

購買須知及營業時間 SHOPPING NOTICE & OPENING HOURS

 

您的訂單一般於付款後營業時間計起2至3個工作天內處理,SHOWROOM營業時間外提交的訂單,請您耐心等候,感謝您對ElishaCoy的支持!

付款完成後訂單即成立,您的電子信箱會即時收到成功訂購貨品的通知郵件。您亦可從ElishaCoy網站中登入會員帳戶以查閱訂單的狀態。

We will ship your order in 2-3 working days after the payment receipt during Showroom opening hours , thank you for your patience and supporting ElishaCoy!

We will send you an email confirming an order that you have placed. It's possible to look at your order confirmation or shipping status online.

 

(1)送貨方式 Delivery Method 

(2)付款方式 Payment Method

(3)送貨服務 Delivery Service

(4)順豐速運網點 SF Express Network

(5)送貨費用 Shipping Cost

(6)更改收貨地址 Change The Shipping Address 

(7)追蹤訂單 Tracking Orders

(8)更改用戶密碼 Change User Password

(9)換貨/ 退貨條款及細則 Exchange / Return Terms and Conditions

(10)網上營業及客戶服務時間 Online Shop Opening Hours & Customer Services 

(11)香港及澳門指定莎莎分店及其他銷售點 Distribution Shops

 

 

(1)送貨方式 Delivery Method

1)銅鑼灣Showroom自取點 Pick up point : Causeway Bay Showroom        
 
2)順豐速運^至港島區、九龍區、新界區、離島區 包括「大澳、長洲、坪洲、東涌、南丫、梅窩、愉景灣」、香港順豐站,香港順豐智能櫃地址亦適用 SF-Express^ to Hong Kong Island, Kowloon, New Territories, Outlying Islands, SF-Express store and EF-Locker address are also available
^網店發貨時間與SHOWROOM開放時間相同 Handling time of your order is same as Showroom opening hours

  

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SHOWROOM地址

銅鑼灣駱克道5391 (銅鑼灣港鐵站D1 出口,SOGO後面)
1/F, 539 Lockhart Road, Causeway Bay (Causeway Bay MTR Station D1 Exitbehind SOGO)
 
四至一開放 Open on THU - MON  1pm - 8pm 
逢二至三休息 Close on TUE and WED
(如有任何更改,請留意ElishaCoy Facebook專頁 Please visit ElishaCoy Facebook Page or our website for any updates)

  

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(2)付款方式 Payment Method

1)現金付款 Cash on delivery ( 只限於銅鑼灣店自取,並只限現金 for Causeway Bay pick up only)
2)信用卡 Credit Card(VisaMasterAmerican Express)
  • ElishaCoy之全部產品價格均為港幣 HK$。所有交易款項亦均以港幣計算結賬。All products of ElishaCoy are priced at HK$. All transaction payments are also settled in Hong Kong dollars.
  • ElishaCoy接受 Visa , Master Card ,American Express 信用咭付款。ElishaCoy accepts Visa, Master Card, American Express credit card payments.
  • 當閣下遞交信用咭資料及成功完成訂購後,您會即時收到電郵以茲証明收到閣下之訂單。 After you submit the credit card information and successful complete the order, you will receive an instant email to confirm your order.
  • 系統現時衹接受香港客戶,香港以外的國家之客戶,請向我們查詢。 The system currently accepts Hong Kong customers only, customers from countries outside Hong Kong, please contact us to make an enquiry.
  • 只提供香港地區送貨服務。 以網站價格標示為準,網站會根據付款確認時的網站價格收取費用。網站產品價格可能有所變動,恕不另行通知。The country of domicile for ElishaCoy Hong Kong is Hong Kong. All orders are acknowledged at current pricing. We will bill at price in effect at time of the payment confirmed. Product prices listed are current however are subject to change without advanced notice.

 

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(3)送貨服務 Delivery Service

 

客戶在完成訂購程序後,待我們確認收到訂單之同時會寄出電郵以茲証明。所有訂單之款項確認及發貨後,我們都會以電郵通知客戶,除在貨品缺貨之情況外,都可以在一至二個工作天內送出。 After customer completes the ordering process, we will send an email to confirm that we have received the order. After confirming and shipping all orders, we will notify the customer by email. Except the out of stock items, all orders can be delivered within one to two working days.
 
貨品由主要以順豐速運送貨,請細閱以下送貨之最新方式。The goods is mainly carried out at SF Express. Please read the latest shipping methods below.
 
  • 客戶如收貨地點屬於住宅類型,一律安排貨品送到順豐站自取,免卻在家中等候收件時間。If the customer receives the goods at the residential type, SF will arrange the goods to be delivered at the SF Station, so as to avoid waiting for the receipt time at home.
  • 如屬工商地址則可安排在辦公時間內直接送到,當然你也可選擇到順豐站自取。If it is an industrial and commercial address, it can be arranged to be delivered directly during office hours. Of course, you can also choose to go to SF Station.
  • 若因其他因素,如遇有特別情況下 或 速遞公司不支援之個別離島地區,貨品將以香港郵政標準付運。遇八號烈風懸掛、黑色暴雨警告生效、惡劣的交通情況等而引致延誤或取消送貨,本網站會有專人聯絡閣下以另作安排。In case of special circumstances or individual outlying island areas not supported by the SF Express, the goods will be shipped under HongKong Post standards. In the event of a typhoon hoist on the 8th, a black rainstorm warning effective, poor traffic conditions, etc., resulting in delays or cancellation of delivery, we will contact you to make arrangements.
  • 如屬到順豐站自取之客戶,請於訂購過程中,在收貨地址一欄只需填上你所選取之順豐服務網點的地址及清楚寫上其點碼代號(點擊查看以下順豐站取貨地點及時段)。 In the case of customers who are picking up from SF Station, please fill in the address of your selected SF service network and clearly write the code in the receiving address field during the ordering process. (Click to view the pick-up location and time slot of the following SF Station).

 

(4)順豐速運網點 SF Express Network

如屬到順豐站自取之客戶,請於訂購過程中,在收貨地址一欄只需填上你所選取之順豐服務網點的地址及清楚寫上其點碼代號。 點擊查看以下順豐站取貨地點及時段。In the case of customers who are picking up from SF Station, please fill in the address of your selected SF service network and clearly write the code in the receiving address field during the ordering process. (Click to view the pick-up location and time slot of the following SF Station).
 
順豐速運網點地址清單 SF Express network address list:
 
 
  • 在貨品送出後,客戶將會收到我們提供的順豐速運單號,你可使用在其網站內之 運單追蹤一欄,輸入該運單號,查閲最新狀況。 After the goods are delivered, customer will receive the SF Express order number provided by us. You can use the waybill tracking column on the website and enter the waybill number to check the latest status
  • 在貨品送到閣下之指定取件地址當天,顧客將會收到順豐之取件短訊,客戶可於貨品送達後的一至三天內到取貨品 On the day the goods are delivered to your designated pickup address, the customer will receive a SF pick-up message, and the customer can pick up the goods within one to three days after the goods are delivered.
  • 訂單之不同付款方式發貨時間,請留意以下事項: The delivery time of different payment methods of the order, please pay attention to the following items:
    1. 如訂單以信用卡付款,訂單款項通常會即日確認。訂單會於下一至二個工作天送出(除在貨品缺貨之情況外)。 If the order is paid by credit card, the order payment will usually be confirmed on the same day. Orders will be sent out in the next two business days (except when the goods are out of stock).
    2. 如訂單以現金付款,您可於成功訂購後4小時或3個工作天內(視庫存情況而定)到銅鑼灣自取點(即showroom)現金付款並領取訂單。一般請收到取貨通知後15日內領取訂單,否則訂單內的貨品一律當作棄件處理,由本公司自行處理,恕不作另行通知。當您收到我們發送給您的取貨通知後,便可於營業時間內到自取點領取訂單,領取訂單時請出示訂單內容。If the order is paid by cash, your order will be available in store within 4 hours to 3 working days (subject to stock availability) during our working time once your order is ready for collection in showroom and you've been notified, showroom can hold your order for 15 days. To pick up your items, please show us the order details and pay by cash only.
    3. 如訂單因付款或其他原因而未能完成訂單,我們會有專人聯絡客戶並作出安排。If the order fails to complete the order due to payment or other reasons, we will contact the customer and make arrangements.

 

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(5)送貨費用 Shipping Cost

  • 客戶送貨費用都以每張訂單收費 Customer shipping charges are charged per order:
  • 順豐站自取/送貨上門,訂購總額滿300元免運費,否則一律收取30元(只適用於本地客戶) SF Station self-collection / home delivery, ordering a total of $300 free shipping, otherwise will be charged $30 (only for local customers)

 

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(6)更改收貨地址 Change The Shipping Address

若客戶訂購後需更改收貨地址,需立即以電郵或Facebook Inbox通知,但若貨物已送出,我們將不會再受理。 If the customer needs to change the delivery address after ordering, they must immediately notify by email or Facebook Inbox, but if the goods have been delivered, we will not accept it.

 

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(7)追蹤訂單 Tracking Orders

請您先登入ElishaCoy的用戶中心內查閱訂單最新詳情。客戶亦會在我們送出貨品後收到電郵通知,訂單狀態亦會顯示已發貨。 Please log in to the ElishaCoy User Center to check the latest order details. Customers will also receive an email notification after we have shipped the goods, and the order status will also show that it has been shipped.
 
如屬到順豐站自取之客戶,將會收我們提供順豐速運的單號,你可使用在順豐其網站內之運單追蹤一欄,輸入該運單號,查閲最新狀況。 In the case of customers who are picking up from SF Station, you will receive the SF Express order number. You can use the waybill tracking column on SF's website to enter the waybill number and check the latest status.
 
客戶如在已獲通知的取貨期或送貨期內還未能收到貨品,請在辦公時間內,立即聯絡我們。 If the customer has not received the goods within the notified pick-up period or delivery date, please contact us immediately during office hours.

 

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(8)更改用戶密碼 Change User Password

  • 請您登入後到"帳戶資料"裏面的編輯,修改個人密碼。 Please log in your account and click "Account Information" to change your personal password.
  • 忘記了密碼或登入名稱 Forgot your password or login name
1)忘記了密碼 Forgot your password
如果您忘記密碼,請您登入時按"忘記密碼"連結,我們會發送新的密碼到您登記的電郵地址。If you have forgotten your password, please click the "Forgot Password" link when you log in. We will send a new password to your registered email address.
2)忘記了登入名稱 Forgot the login name
假如您忘記了登入名稱,請電郵/Facebook Inbox我們閣下的姓名及電郵地址等資料給我們。當收到您的通知,我們將發送登入名稱到您登記的電郵地址。 If you have forgotten your login name, please email/Facebook inbox us your name and email address. Upon receipt of your notice, we will send the login name to your registered email address.

 

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(9)換貨/ 退貨條款及細則 Exchange / Return Terms and Conditions

本公司所以貨品均為正品正貨。 如閣下於本公司購買的商品於7天內(以收貨日起計算) 發現品牌, 款式錯誤或貨品損壞問題時,請保留收據,不要開封產品,包裝完整,可與我們聯絡。我們十分樂意以相同的運送為閣下更換貨品,並承擔其所有運費。若遇到產品缺貨時,我們會於30天內退回與產品相等的金額。
所有推廣或優惠期內購買的貨品,郵費或任何免費贈品,試用裝禮品和非品質問題的貨品均不設退換。皮膚容易敏感的顧客建議在使用產品前先查詢專業皮膚專科醫生的專業意見,如顧客單純因個人皮膚敏感問題而對產品不適亦不設退換,敬請見諒。
如要更換或退貨,請保留購買資料,並保證商品完好, 並無任何人為損壞或使用,否則恕未能提供更換或退貨服務,敬請見諒。貼身個人物品不設退換,敬請見諒。 如有任何爭議, 本公司保留最終決定權。
本公司保留對各條款及細則作出刪改的權利。
 
我們只能在以下情况才會接受及處理換貨:
1)貨品屬原廠損壞;
2)收到的貨品與訂單不附,但必需保持原封未開啓。
若附合以上其中一項原因,我們將樂意為顧客辦理換貨手續。換貨程序如下:
  • 客戶須於收貨後七天內以電郵,訂單內容留言或Facebook Inbox通知我們,並請提供以下資料:
1) 顧客名稱 (Customer's Name)
2) 訂單號碼 (Order ID)
3)貨品名稱 (Item Name)
4)換貨原因 (Reason for Returning)
當我們收到顧客的通知後,ElishaCoy 需審核顧客換貨之理據是否充分,並保留任何拒絕要求換貨申請。 若附合換貨條件我們會給顧客更換新的同款貨品。顧客會收到我們的電話或電郵通知及安排換貨程序。
若 ElishaCoy於客戶收貨七天後才收到客戶的換貨通知,或客戶未能齊備退回之所需貨品,我們有權拒絕客戶的申請。
請恕我們只會在貨品缺貨無法訂購導致訂單被取消的情况下,才會進行退款。 若因換貨引起任何爭議,一切將從 ElishaCoy 之決定為最後仲裁。

     

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    (10)網上營業及客戶服務時間 Online Shop Opening Hours & Customer Services

    星期一至五 Monday - Friday | 10AM - 6PM
    星期六至日及公眾假期Sat - Sun & Public Holidays | 休息 Close

     

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    (11)香港及澳門指定莎莎分店及其他銷售點 Distribution Shops

     

    香港指定門市銷售點
     
    香港銅鑼灣波斯富街7274號地下及1
    G/F & 1/F, 72&74 Percival Street, Causeway Bay, HK
    Tel: 2895 6112
     
    香港銅鑼灣駱克道541543號地下
    G/F, 541 & 543 Lockhart Road, Causeway Bay, HK
    Tel: 2253 6092
     
    香港銅鑼灣羅素街8號地下及1
    G/F & 1/F, 8 Russell Street, Causeway Bay, H.K.
    Tel: 2702 0533
     
    九龍尖沙咀北京道73號誠信大廈地下及1
    G/F & 1/F, Mary Building, 73 Peking Road, Tsim Sha Tsui, KLN
    Tel: 2367 6322
     
    九龍旺角彌敦道625639號雅蘭中心地下G1519號舖
    Shop G15-19, G/F, Grand Plaza, 625&639 Nathan Road, Mongkok, KLN
    Tel: 2142 3330
     
    九龍尖沙咀廣東道33號尖沙咀中港城119號舖
    Shop 19, 1/F, China Hong Kong City, 33 Canton Road, Tsim Sha Tsui, KLN
    Tel: 2366 2223
     
    九龍尖沙咀廣東道68-80號廣東八十地下至2
    G/F-2/F, Cantonyama, 68-80 Canton Road, Tsim Sha Tsui, KLN
    Tel: 2730 6768
     
    九龍旺角西洋菜南街13-19號好望角大廈地下13 15號舖
    Shop 13 & 15, G/F, Good Hope Building, 13-19 Sai Yeung Choi Street South, Mongkok, Kowloon
    Tel: 2616 0689
     
    九龍旺角西洋菜南街38-40號萬高商業大廈地下至二樓
    G/F - 2/F, Michaelson House, Nos. 38-40 Sai Yeung Choi Street South, Mongkok, Kowloon
    Tel: 2368 7118
     
    九龍尖沙咀廣東道68-80號恆利大廈地下5號及6號舖
    Shops 05-06, G/F, Hanley House, Nos.68-80 Canton Road, Tsim Sha Tsui, Kowloon
    Tel: 2525 0266
     
    新界沙田沙田正街18號新城市廣場一期3357號舖
    Shop 357, 3/F, New Town Plaza, Phase I, 18 Shatin Centre Street, Shatin, NT
    Tel: 2688 0772
     
    新界上水龍琛路39號上水廣場4409A號舖
    Shop 409A, 4/F, Landmark North, 39 Lung Sum Avenue, Sheung Shui, NT
    Tel: 2671 9355
     
    新界東涌達東路20號東薈城1117A號舖
    Shop 117A, L1/F, Citygate, 20 Tat Tung Road, Tung Chung, NT
    Tel: 2109 3898
     
    新界上水新豐路87號地下及閣樓
    G/F & M/F, 87 San Fung Avenue, Sheung Shui, NT
    Tel: 2671 0292
     
     
    澳門指定門市銷售點
     
    澳門議事亭前地18-20A號中華商業大廈地下
    G/F, 18-20A Largo Do Senado, Macau.
    Tel: 2835 5124
     
    澳門威尼斯人度假村大運河購物中心2318,23202322號舖
    Shop 2318, 2320 & 2322, Canal Floor, The Grand Canal Shoppes, The Venetian Macao, Macau
    Tel: 2886 6820
     
    澳門蘇亞利斯博士大馬路81-113號澳門廣場地下及1O號舖
    Shop O, G/F & 1/F, 81-113 Avenida Dr. Mário Soares, The Macau Square, Macau
    Tel: 2837 3181

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    HKTVMall 網店(只限部分產品)

    http://bit.ly/2ElUEuD